contact
blackberry@navita.com.br
São Paulo
Phone: +55 (11) 3055.2001
Rua Funchal, 411 - cj. 113
Vila Olímpia - São Paulo-SP
Postcode: 04551-060
Florianópolis
Phone: +55 (48) 3225.5396
Av. Araújo Figueiredo, 119 - cj. 403
Centro - Florianópolis-SC
Postcode: 88010-520
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Navita offers a complete BlackBerry service package for corporate use.
Support line for BlackBerry smartphone corporate users. We are ready to help with basic use, device set up and data migration, beyond that, some hints and device application use.
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HOW DOES IT WORK?
Deal directly with Navita, pay a monthly fee plus pay per user. Navita will send the official proposal and client´s data form. After getting everything signed, the official proposal and the data form filled out, Navita will set a date to start working.
WHY TO CONTRACT US?
The Tech-Team is specialized and trained by RIM to offer you the best support with all BlackBerry device models. The clients have full access to FAQ´s from past experiences adding speed and efficiency. The tech-team is always able to attend the user, reducing costs with third party services and offering a high level support with trained engineers.
The best way to identify and resolve BES (BlackBerry Enterprise Server) and Carrier problems. Imcomparable speed to spot and resolve everyday problems with BES (BlackBerry Enterprise Server) and Carrier.
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HOW DOES IT WORK?
The clients buy the dedicated support package and are able to access Navita straight away to resolve any process or (BES) e-mail problems. The steps are, Navita gets in touch with the Carrier and using the clients credential (ID, contract number or conference call) tries to resolve the problem. If it is something unreachable to us, Navita gets in touch with RIM through the normal support procedure.
WHY TO CONTRACT US?
The Tech-Team is specialized and trained by RIM to offer you the best support. We are experts in BES architecture and workflow. Quick support response to avoid unnecessary misunderstandings with decision maker users (Executives and Directors. With this service the support is clear, optimizing the maintenance and keeping the service quality at a high level (SLA within 2 hours). It centralizes all problems in the same place.
